Refund Policy

This Refund & Cancellation Policy applies to all credit pack purchases on Ira SQL Pro. By completing a purchase you acknowledge you have read and agree to this policy alongside our Terms and Conditions.

Ira SQL Pro runs on a prepaid credit system. When you buy a credit pack, credits are delivered instantly to your wallet and can be used the same moment. Because credits are digital goods that are consumed in real-time against a paid third-party AI provider, all credit purchases are final and non-refundable.

This applies to:
• Credits that have already been consumed
• Credits that are still unused in your wallet
• Partial balances remaining after usage

We do not issue refunds for "changed mind", reduced usage, dissatisfaction with AI output quality, account inactivity, or any other reason once credits have been delivered.

In exchange for a no-refund policy, we commit that credits in your wallet never expire. You can buy credits today and use them months or years later. Unused credits remain valid for the lifetime of your account. You can stop using the platform at any time — the balance will be there when you return.

If your payment succeeds on Razorpay but the credits never appear in your wallet (for example due to a network drop at the last step), this is a delivery failure, not a refund situation. Our automated reconciliation process runs hourly and will grant the credits owed to you within 72 hours.

If credits are still missing after 72 hours, email support@iraskills.ai with your Razorpay Payment ID and we will manually grant the credits. We do not return money in this scenario — we complete the original order by delivering the credits you paid for.

If your bank statement shows the same Razorpay Payment ID charged twice, contact your bank first — this is almost always a display glitch and not a real duplicate. Razorpay de-duplicates at the payment gateway level. If a real duplicate did occur (different Payment IDs, same order), we will credit your wallet with the equivalent credits so you receive full value; we do not reverse the charge.

Ira SQL Pro does not sell subscriptions. Every purchase is a one-time credit top-up with no recurring billing. There is nothing to cancel. You can stop using the service at any time — unused credits stay in your wallet.

Initiating a chargeback with your bank or card network without first contacting support@iraskills.ai will result in your account being suspended and the full credit balance being forfeited while the dispute is reviewed. We will fully contest chargebacks filed against delivered credits with the payment gateway and the card network. Please email us first — we resolve almost all billing questions within one business day.

Deleting your account does not trigger any refund or credit reimbursement. Remaining credits are forfeited on deletion. Similarly, accounts suspended for violating our Terms forfeit any remaining credit balance. If you have a meaningful balance and no longer plan to use the service, there is nothing to reclaim — the pricing reflects this no-refund model.

Ira SQL Pro is provided on an "as available" basis. Temporary outages, provider downtime (OpenAI or Google Gemini), or rate-limiting windows are not grounds for a refund. Credits are not consumed during AI failures — if an AI request errors out, credits are automatically returned to your wallet (this is a refund of credits, not a refund of money).

Billing questions: support@iraskills.ai. Always include your Razorpay Payment ID (visible in your billing page) — it speeds up every inquiry.